…that was a phrase used in a text to me from a friend agonizing over the lack of help he got from tech-support when his computer crashed. I love that: “throes of nerd-rage” or even just “nerd-rage”. I think we should add that to the modern lexicon.
And tech-non-support. You've been there, right? There’s a program I have to use at work, and the folks who run that system re-organized last year, and suddenly their previously decent tech-support team was clueless. I think it was out-sourced. Anyway, here’s an example of a typical call: (the actual subjects have been altered so this doesn’t get all boring and technical.)
Me: I’m looking at these snowballs and the system won’t let me turn them into ice-cream.
TS: There’s a button at the top of the screen you can click that says “ice-cream”. Have you tried that?
Me: That button is greyed out. I need some other way to turn these snowballs into ice-cream.
Tech-Support: What’s the reference number?
TS: Okay I’m looking at those snowballs. Yep you’re right. The button is greyed out.
Me: So what can we do to turn them into ice-cream?
TS: You’re going to have to call customer service. I can’t do anything with the button greyed out.
Me: But I’m not a customer. I’m an operator. That’s why I’m calling you.
TS: Customer service can help you with this.
TS: Do you have their number?
Me: yes. [click]
Seriously, what is the point of tech-support who can’t do anything different from what I can already do? Nerd-rage indeed.